Resume

Pier Luigi Long (“Luigi”)

205 Pixler Hill Rd, Morgantown, WV 26508

Tel/Fax: 304-292-3064 (H); Cell: 304-319-1991

E-Mail: LuigiL@adelphia.net Webpage: http://www.LuigiL.com

Objective

University & Technical College educated in the United Kingdom and the United States, with over 20 years experience in management and computer-related disciplines. I have an extensive working knowledge of Microsoft Office 2003, including MS Word & Excel. I have over 7 years work experience in the USA, and I live in Morgantown, W.Va. I am willing to relocate under the right conditions.

Experience

Tender Loving Care Private Duty, Morgantown, WV

May 2004 -

Personal Care Assistant

·Routine home care ·Assistance with activities of daily living ·Care of the terminally ill ·Medication management ·Nutrition counselling ·Rehabilitation services ·Respite care ·Arrange for durable medical equipment, routine supplies and pharmaceuticals when necessary. Help with bathing and grooming, dressing, transfers from bed to chair, help walking or with artificial limbs. Provide light housekeeping services for the patient (such as bed linen changes), or prepare and feed nutritious meals

TeleTech, Morgantown, WV

June 2002 - March 2004

Team Manager

·Team Supervisor responsibilities in a busy call-handling centre over a team of some 20 Customer Service Representatives, handling bank account-related enquiries for a major Financial Institution.

·Daily reporting and statistical analysis using MS Office tools ·Team development

·Monthly presentation of achievements using MS PowerPoint ·Top team manager for Customer Satisfaction Q4 2002

WorldCom Limited, London, United Kingdom

September 2000 - September 2001

Manager, Quality & Resource

The USA's second largest telecoms provider and the premier provider of fibre optic digital voice & data communications in Europe.

·Managed the Quality & Resource team of WorldCom's Network Planning & Provisioning (NP&P) EMEA Group.

·Responsible for the maintaining of the Division's ISO 9000 accreditation. ·Recruiting & training of 200 staff. ·Responsible for the Division's intranet website. ·Drawing on presentation skills to show progress by demonstrating that projects were on time and within budget to executive management of the company. ·Reported to Senior Director of NP&P EMEA

Visa International (EU) Head Quarters, London, United Kingdom

May 1992 - August 2000

Business Analyst, Technology Projects

Leaders in the consumer credit industry, Visa is a household name the world over.

·Provided multi-lingual emergency services support, in a supervisory capacity (3 yrs), including a 3-month secondment to Maryland, USA, to set up The Visa Assistance Center (VAC) and train its representatives.

·Ran Service Quality area of business, including the set up and management of the ISO 9000-accredited QA department (1 Yr).

·Developed project management and presentation skills in Technology Pilot Projects area, using MS Access, Excel and Project, requiring extensive travel to USA, Europe & Middle East. Acquired knowledge of chip-card programme, and pre-paid card projects of credit card industry (4 yrs)

EDS (Electronic Data Systems), London, United Kingdom

January 1987 - May 1992

Marketing Analyst/Data Control Mgr

A major international supplier of IT solutions, providing quality services & leading edge advances in communications and information technology.

·Team Supervisor responsibilities over a team of Shift Leaders handling credit card authorizations, card losses & thefts, in a busy call-handling centre.

·Learnt control and tracking of magnetic media, microfiching and batching of credit card vouchers within data centre.

·Supported EDS' Sales Team, through market analysis and research, providing over thirty reports monthly.

·Participated at industry seminars & expositions.

Department of Health and Social Security, London, United Kingdom

January 1985 - January 1987

Clerical Officer (Grade LOII)

The DHSS is a section within the Civil Service, requiring employees to sign The Official Secrets Act. It deals with applications and payments of National Insurance benefit claims.

·Acquired enormous amount of experience and knowledge of dealing with difficult people & situations.

·Direct Customer Service responsibilities by phone and face-to-face.

·Foreign language support for Supplementary Benefit claimants, unable to communicate in English.

F.W.Woolorth PLC, London, United Kingdom

December 1976 - January 1985

Store Management

I underwent thorough management training, through Woolworth's Management Training Programme. Learnt and became proficient in:

·Day-to-day management of staff, including performance review. ·Ensuring provision of quality service to customers. ·Planning of store layout and promotional activities. ·General accounting duties.

Education

Almeda College & University, Boise, ID

Bachelor of Science - Computer Science, June 2003

Course work completed included:

·Computer Programming ·Fundamentals of Network Admin. ·Computer-aided Language Translation

·Software Engineering ·Data Structures ·Business Ethics ·Systems Analysis

·Advanced DB Applications Programming ·Applied Digital Logic ·Computer Organization

·DBMS (Database Management Systems ·Systems Programming

Portsmouth University, Portsmouth, United Kingdom

Associates - Computing, June 1979

The HND qualification is similar to an Associates Degree in the USA. It deals with the fundamentals of the Bachelor of Science course work, and is for 2 years.

Chichester University, Chichester, United Kingdom

Associates - French and German, June 1977

Whilst working on the management-training programme for F.W. Woolworth in Chichester, I attended night school 5 times per week to further better my education. I studied German & French, becoming a Member of the Institute for both languages, at Grade IV (level below BA degree). These courses deal with linguistic abilities, rather than literary studies involved in the BA study course.

Skills & Interests

·Precise planning and organizational skills. ·Excellent man-management and motivational abilities. ·Commitment and self-motivation. ·Tenacity and willingness to adapt to change. ·Excellent interpersonal & communication skills.

·Good statistical understanding. ·Extremely PC (computer) literate (MOUS Expert). All aspects of MS Office 2002 (Word, Excel, Access etc.), WordPerfect, Lotus SmartSuite Millennium, DTP packages (including CorelDraw and Serif PagePlus) ·Trained in Advanced Presentation Skills, Meeting Skills, Time Management & Coaching Skills.

·Qualified External Auditor (advanced) to ISO 9000 standard. ·Highly committed and flexible worker. ·Fluent in German, French and Italian